Privacy Policy | Steve's Appliance Service San Diego

Last Updated: October 24, 2025

Introduction

Steve's Appliance Service ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable privacy laws.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Request service or schedule an appointment
• Contact us via phone, email, or contact form
• Sign up for newsletters or promotional materials
• Provide payment information

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data and usage patterns

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our appliance repair services
• Schedule appointments and dispatch technicians
• Process payments and manage billing
• Communicate with you about your service requests
• Send appointment reminders and service updates
• Respond to your inquiries and customer service requests
• Improve our website and user experience
• Prevent fraud and enhance security
• Comply with legal obligations

How We Share Your Information

Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, scheduling software, email delivery, and website hosting.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Legal Requirements

When required by law, legal process, or to protect our rights, property, or safety.

We do NOT sell your personal information to third parties.

Your California Privacy Rights

If you are a California resident, you have specific rights under the CCPA and CPRA:

• Right to Know: Request disclosure of personal information collected in the past 12 months
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and data storage
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Service records are typically retained for 7 years for warranty and legal compliance purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.