Privacy Policy

Introduction

Steve's Appliance Service ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable privacy laws.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Request service or schedule an appointment
• Contact us via phone, email, or contact form
• Sign up for newsletters or promotional materials
• Create an account on our website
• Provide payment information

This may include:

• Name and contact information (email, phone number, address)
• Service address and location details
• Appliance information and repair details
• Payment and billing information
• Communication preferences

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data and usage patterns

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our appliance repair services
• Schedule appointments and dispatch technicians
• Process payments and manage billing
• Communicate with you about your service requests
• Send appointment reminders and service updates
• Respond to your inquiries and customer service requests
• Send promotional materials and special offers (with your consent)
• Improve our website and user experience
• Prevent fraud and enhance security
• Comply with legal obligations

How We Share Your Information

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, scheduling software, email delivery, and website hosting.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Legal Requirements

When required by law, legal process, or to protect our rights, property, or safety.

We do NOT sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure servers and data storage systems
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically retained for 7 years for warranty and legal compliance purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.